As Rguroo users, you are at the top of our list with quick response times and knowledgeable support staff. We offer two support service levels: Premium and Standard.

Standard support

Every Rguroo license includes Standard support from day one without additional fees. With standard support, you get the following benefits:

  • Contact support on the Rguroo Support Page.

  • Response to emails during business hours of 8:00 a.m. to 5:00 p.m. (PST), and within 24 hours of the receipt of your inquiry by our team members.

  • Troubleshooting account registration and software issues.

  • All communications are via email only.

Premium support for students

Premium support included the following benefits:

  • Contac support on the Rguroo Premium Support Page.

  • Response to emails in less than 2 hours during the following hours: Monday through Friday from 7:00 a.m. to 10:00 p.m. (PST), Saturday and Sundays from 9:00 a.m. to 6:00 p.m. (PST).

  • Online one-on-one support via Zoom by appointment.

  • Troubleshooting account registration and software issues.

  • Help in using the Rguroo application.

Premium Support is optional and is available for an additional fee of $10 per year for students.

What if I have a Rguroo Access Key? Some Rguroo access keys already include Premium support. However, if your Rguroo Access key does not include premium support, you can purchase premium support during the registration of your account, or at anytime by selecting the Premium Support.

Premium support for universityes and Colleges with site license

All faculty enjoy the benefits of Premium support with their free Rguroo account. Additionally, institutions can add Premium support to their licenses to receive the following services:

  • All students in your institution will enjoy the benefits of the Premium support listed above.

  • Live online in classroom support (for example, to ensure all students register their accounts and get started).

  • Faculty training/workshops via Zoom and, if needed and health conditions permit, in-person.

  • One-on-one Faculty training.